Privacy Policy

Revised: Privacy Policy for The Mater App
Last Updated: September 15, 2025

The Mater Hospital is committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy describes how we collect, use, and safeguard your information when you use The Mater App (the "app"). This policy explains our practices and outlines your rights regarding your data.

1. Information We Collect

We collect the following types of information to provide and improve the app's functionality:

Account Information: Your name, professional email address, phone number, and other details required to create and maintain your user account.
Professional and Operational Data: Information related to scheduling, professional communications, and other operational tasks performed within the app. This does not include personal health information of patients.
Technical Data: Information about the device you use to access the app, such as device type, operating system, IP address, and anonymised usage statistics.
Communication Data: Records of messages, forms, or other communications you send through the app's features.

2. How We Use Your Information

Your information is used for the following professional purposes:

To enable you to book, manage, and track appointments and schedules.
To facilitate the secure and efficient provision of our organisation's services.
To communicate with you regarding operational matters, system updates, and professional notifications.
To analyse usage patterns in order to improve the app's performance, features, and user experience.
To comply with our legal and regulatory obligations.

We will never sell your personal data to third parties.

3. Sharing Your Information

We do not disclose your personal information, except in the limited circumstances described below:

With Authorised Colleagues: Information may be shared with other authorised users within The Mater Surgery for professional and collaborative purposes essential to the app's function.
With Trusted Service Providers: We may engage third-party companies to support the app's technical operations (e.g., hosting, data security). These providers are contractually bound to protect your information and are not permitted to use it for any other purpose.
For Legal Reasons: We may disclose your information if required to do so by law, regulation, or a valid court order.

We will never share your data for marketing purposes without your explicit consent.

4. Data Security and Retention

We implement robust technical and organisational safeguards to protect your personal data from unauthorised access, alteration, or disclosure. These measures include data encryption, secure servers, and access controls that restrict data access to authorised personnel only.

We comply with the General Data Protection Regulation (GDPR). We retain your data only for as long as is necessary for operational, legal, or regulatory purposes.

5. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your data, subject to any legal or regulatory obligations we have to retain it.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at support@matersurgery.com.

6. Children’s Privacy

This application is a professional tool intended for use by authorised personnel of The Mater Hospital. It is not designed for or directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be effective immediately upon being posted in the app. We encourage you to review this page periodically to stay informed.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: support@matersurgery.com

We are dedicated to protecting your information and upholding your privacy.